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Check out performance's Service Request Diagnostic Collection (SRDC)

in Database Tuning (MOSC)

We have created a document to assist customers collect information before opening an sr.  This may assist in diagnosing the issue faster.

This note is a collection of SRDC that is available from hanging issues to sql tuning.  So be proactive and review the note for future occurrences:

List of Available Database Performance Related SRDC Documents (Doc ID 1938786.1)

If you have any questions, please let us know!

Joo

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