CRM On Demand - Web Services Integration (MOSC)

MOSC Banner

Email Accounts not listing for Agent Assignment

in CRM On Demand - Web Services Integration (MOSC) Question

Hi ,

We have a requirement to create email accounts and add agents(users) to the accounts. Upon completion of the required setups for account creation and also user grants and roles we are unable to find the email accounts in the LOV for ‘Agents and Accounts Assignment’

Could find the email’s created/updated  - up to date on other fields and LOV’s. Missing from Agents and Accounts Assignment.

Any pointers on possible reasons would be of great help.

Thanks

Chandra    

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center