Open Enrollment functionality

Newbie question...  We've set up Open Enrollment and updated rates.  When someone completes their enrollment, and we run a quick pay, we can see the new rates on the SOE.  But if we run a quick pay for someone who hasn't completed enrollment, the old rates appear, even if we date-track to the new year.  Is this expected functionality, or did we skip a set-up step?  I would have expected to either see the new rates or no deductions for benefits.