Teleservice - EBS (MOSC)

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CSZ-Task Owner

edited Nov 27, 2014 11:44AM in Teleservice - EBS (MOSC) 5 commentsAnswered


Hello,

In Customer Support Specialist, is there a way, via personalization or other to allow the
user to modify the owner type and owner fields during task creation from
templates?

Navigate to Customer Support Specialist > Customer
Support > Agent Dashboard > Select a Service Request and open > Go to
the Resolution and Wrap Up task > Select a task template next to ‘Create
Tasks Using Template’ and click Go

We have the task owner type defaulting to Group and the
Owner defaulting to a specific group using site level profile values:

Service: Default Service Request Task Owner

Service: Default Service Request Task Owner Type

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