Siebel Business Process & Functionality (MOSC)

MOSC Banner

Siebel Chat Freeze

edited Nov 18, 2014 10:01AM in Siebel Business Process & Functionality (MOSC) 6 commentsAnswered

Hi Experts,

Need your help to analyze a SComm & TW & AOM logs of Siebel Chat Freeze.

We have currently Siebel Call Center Application 8.1.1.11 PatchSet 12 Version. We have CTI INtegration with CCA.

****

Issue Description:-

For Chat Freeze - For a specific Agent issue.

Chat pane was unresponsive and on toggling, it froze. The issue is been investigated.

There were two concurrent chats she was handling … on one of the chats she was typing but those statements did not appear in the chat pane ,

she tried to toggle at this point when the chat freeze.

****

Siebel Data:-

SR :-  1-38178052406

Interaction ID :- 118062298651119

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

SBL Business Process Tags

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center