Financial - JDE1 (MOSC)

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New...Guided Resolutions for Top E1 Financial Modules!

edited Nov 11, 2014 4:02PM in Financial - JDE1 (MOSC) 1 comment

Seeing something different when creating JD Edwards Service Requests? When release 14.3 of My Oracle Support was launched in July we introduced the “Guided Resolution feature” for some specific product categories for Service Requests (SRs). The Guided Resolution feature is designed to guide you to potential resolutions of known issues during the SR creation process which could lead you to a solution without having to file the SR (i.e. FASTER solutions). By leveraging this feature, users get access to Oracle best practices for diagnosing issues while retaining the flexibility of filing an SR in the event that a solution is not found.

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