Teleservice - EBS (MOSC)

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Error messsage when closing SR

edited Nov 27, 2014 11:15AM in Teleservice - EBS (MOSC) 3 commentsAnswered

Hi All,

We have an old service request that in no longer valid- but we are unable to close it. Current status is 'Hold'.

While changing SR status to any other status, message is coming as in attached screenshot.

If I am selecting 'All Contracts'-->'Get Contracts', contract line is coming but it is terminated. I am not able to select/save it and same error message is coming.

What can be remedy for this?

Thanks & Regards,

Gaurav Joshi.

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