Ship Confirm not updating Sales Order status
We have cases where the ship confirm (P4205) doesn't update the sale order status to 560-575. This occurs for only 2 of our branch plants and doesn't occur on every sales order. I haven't been able to track a pattern on when it will occur. When it happens, the cardex updates successfully and the sales ledger record reflects the status update from 560-575. Only the update of the sales order from 560-575 fails. I've checked the work center and no error has been recorded.
We have a batch process that will advance orders to ship confirm status. In most cases, we let the batch process advance our orders. It is only in cases when we have a carrier who is waiting for the product that we manually ship confirm the order. At 2 of our branch plants, on some of the orders this situation happens where everything updates except the sales order status. We're forced to run a speed status update to get the order to invoice.