Teleservice - EBS (MOSC)

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Error message is coming while changing SR status

edited Nov 25, 2014 10:02AM in Teleservice - EBS (MOSC) 2 commentsAnswered

Hi All,

We are facing a problem while changing status of a particular SR. When changing status of this SR (from HOLD to OPEN/CANCELLED/CLOSE...), error message is coming as per attached screenshot.

When I try to attach a contract (by 'All Contract'-->'Get Contract') (the only contract that comes up)- Oracle won’t accept it.   And the same message comes up again.

I have  raised same discussion in 'Service' community last week, but can't find it now.

Please reply accordingly. What can be done to solve this problem.


Thanks & Regards,

Gaurav Joshi.

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