Field Service - EBS (MOSC)

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Tasks from Field services to be excluded from Autonomous advanced scheduler run.

edited Nov 26, 2014 10:00AM in Field Service - EBS (MOSC) 1 commentAnswered

Our customer wants the tasks (corresponding to Service requested via task template) created by Field service technicians to be self-scheduled and not assigned by the Advanced Scheduler. The problem we are facing is that Advanced Scheduler runs in Autonomous mode and runs every 30 mins. We need the tasks created for Teleservices to be scheduled by Autonomous scheduler.

Is there a way to differentiate the tasks created in Field service to be excluded from Advanced scheduler run?

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