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How to avoid charged of material used in Service Charges for Warranty Contracts

in Teleservice - EBS (MOSC) Question

Hi

Am looking to create business scenario as:

The material sold material to customer with warranty contract of 3 years, if any parts replaced in warranty period then should be replaced with out charges.

This part/item is component of sold material.

When am trying to create the scenario the replaced component/item getting charged to customer.

Please let me know how to avoid charges in invoice.

You can refer attached document for my testing.

Thanks

Ganesh

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