Compensation and Benefits - EBS (MOSC)

MOSC Banner

Contact your system adminstrator error during benefits enrollment (R12.1.3 OAB)

edited Mar 24, 2015 1:47AM in Compensation and Benefits - EBS (MOSC) 6 commentsAnswered

This is our first year using OAB for annual benefits enrollment.   (R12.1.3 RUP 5)   We have many users getting the "You have encountered an unexpected error. Please contact the System Administrator for assistance" error and the 'Row locked" error.   Having the users clear the cache, cookies and temporary files works but this situation results in lots of service desk tickets and calls to the benefits team.  Is there a way to avoid or better manage this situation?    We all run Windows 7 and Internet Explorer 10.

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

EBS Benefits Tags

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center