Customer Relationship Management - PSFT (MOSC)

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Has anyone done implementation of CTI in PeopleSoft CRM 9.2?

edited Dec 15, 2014 6:54AM in Customer Relationship Management - PSFT (MOSC) 9 commentsAnswered ✓

All,

We are planning to implement CTI in our PeopleSoft CRM 9.2 instance so would like to know any suggestions/recommendation based on your prior/current experience.

So far we have decided to go with Genesys provided CTI middleware so any suggestions on similar setup would be really appreciated.

Thanks,

Ravi

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