Teleservice - EBS (MOSC)

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Couldn't restrict the automated escalation requests when condition close_date is null

edited Dec 5, 2014 10:05AM in Teleservice - EBS (MOSC) 1 commentAnswered

Hello Friends,

I have an Automated Escalation Rule for Service Request created via BRM and have a condition where Close Date is Null, but in result, it pulls out all the Incidents which has a close_date is not null.

I inspected the view

CS_BRM_3D_SERVICE_REQUEST_V which is a complex view and uses the Date type datatype for the coln close_date. I don't know what is wrong here, and why isn't restricting to only close_date is null.

Can anyone suggest what is wrong here? I pasted the rule which I'm using here for ref only

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