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SR related to Payments(Payables) stuck at Solutions phase and can't proceed with Creating it!! Pleas

edited Dec 5, 2014 10:01AM in Using the My Oracle Support Portal (MOSC) 2 commentsAnswered

Hi all,

I am opening an SR regarding Oracle Payments.

When Problem Type was chosen as PAYMENTS (Payables) on 12.1.3, the following message appeared:

Guided resolution has been activated. With a few quick questions, we should be able to pinpoint a solution or include your responses in the SR.


Now when clicking Next, I am stuck at this page, no guided resolution was provided and the button 'Next' is disabled!

Please help with creating this SR.

Thank You,

Christine

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