CRM On Demand - Reports and Dashboards (MOSC)

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Audit Trail report for SR Status

edited Dec 8, 2014 4:41AM in CRM On Demand - Reports and Dashboards (MOSC) 1 commentAnswered ✓

Hi All,

We have a request to create a report to show a list of SR’s that were Closed (Status = ‘Closed’) but then the status got changed to Open (Status <> ‘Closed’).

So basically this will be a report to show the audit trail for the SR Status.

Is this possible using the built-in configuration and reports functionality or should we go for an workaround such as create a new SR field and WF’s to catch these changes and then report on it?

Thanks,

Alex

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