Receivables - EBS (MOSC)

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How to Automate the credit card refund?

edited Dec 1, 2014 1:29PM in Receivables - EBS (MOSC) Question

Hello,

We have an issue where the credit card refund is not processing automatically.

The invoice generated from service contract

We are creating credit memo from order management through RMA orders.

Autoinvoice importing the CM and apply against the invoices but we are not able to refund the credit card automatically.

Is it possible to automatically refund the credit card payment?

I checked the note: Credit Card Payments, Refunds and Chargebacks: Overview and Setup for Oracle Receivables Release 12 (Doc ID 1357967.1)

and all the setups seems to be correct

Is there any thing we need to specifically focused on?

If the credit card refund happens does that reflect on Receipt application?

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