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Correspondence > Generated Document Should be attached to SR Attachment

edited Dec 17, 2014 10:03AM in Siebel Business Process & Functionality (MOSC) 5 commentsAnswered

Hi,

We have a requirement of Attaching a Generated Document to an SR Attachment, Below is the scenario:

>Goto SR 

>Select a Record

>Click on File 

>Click ->Send Letter

>It Navigates to Correspondence View

>On Correspondence List Applet  User is creating a New Record -->Selecting required Template in the record and Clicking on "Generate" Button(SR Number is Joined field here)

> "Generate Button" is generating a Document in "Generated Document" Field -> Document Status is Set to Complete

The Requirement is: The "Generated Document" should be assigned to "Service Request Attachment"

Is there any Out of Box functionality to achieve this?

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