CRM On Demand - Administration (MOSC)

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PANCO Assignment rules working randomly

edited Dec 19, 2014 10:07AM in CRM On Demand - Administration (MOSC) 1 commentAnswered

I've implemented the PANCO assignment rules however it seems they're working randomly as in some scenarios it gets auto-assigned to "Unassigned PANCO Owner" instead of "Assign To" set on matching rule(s).

How to back-track the same as going through the audit trail section, it seems to be behaving randomly?

Kindly help debugging & resolving the same ASAP.

Thanks & Regards,

Sumit

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