Payment Document error - Used by another Payment batch
Good day. My company is having an issue with our payments. We typically record our bank wires in EBS after the payment is made and we navigate to Payments-->Entry-->Payments. We then select:
Type: Manual
Bank Account: Our bank wire account
Document: Wire
However, when attempting our last bank wire recording in Payments, our system froze up and the user had to exit the system. Now, whenever we go to try to create a new bank wire, we receive the following error message (also, see attachment):
"APP-SQLAP-10380: You cannot select this payment document because it is in use by another payment batch. Please select another payment document".