Receivables - EBS (MOSC)

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Reason code not populating in AR for credit memo originating from Service Contract

edited Dec 20, 2014 5:54AM in Receivables - EBS (MOSC) 5 commentsAnswered

Hi,

We have credit memo generated from OM and OKS. Though we are inputting the reason code at the time of terminating a contract line in OKS, the reason is not been captured in reference Information tab in AR. For credit memo origination from OM, the reason code is there but its missing for credit memo originating from OKS.

Do we need to look at the set up related to line transaction flexfields. Can you please provide some guidance.

- Cesar

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