Receivables - EBS (MOSC)

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We facing some issue with invoice distribution method

edited Jan 15, 2015 10:00AM in Receivables - EBS (MOSC) 2 commentsAnswered

Invoice was generated and sent to customer via email. But customer claimed that they didn't received invoice copy yet. We checked the customer details in customer account setup, in site level customer email address is updated in system and role "Accounts Payable-All Areas Default’" is also there. I can't figure out what went wrong. Can you tell me what are the thing i have to check in order to troubleshoot this issue in customer master setup.

Thanks
Ren

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