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I am trying to re-open SR, but nothing happens when I click the button

edited Feb 10, 2015 4:08PM in Using the My Oracle Support Portal (MOSC) 5 commentsAnswered

I was told to update tools release and re-open ticket if the problem persisted.  I updated tools and the problem remains.  I now have an understanding of why the problem is occurring that I am anxious to share with support, but I am unable to re-open the ticket.

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