AP invoice not generated for receipt refund application

Hi guys,

I am encountering an issue when applying refund to an existing receipt which was created in Sep 2014. Somehow, the AP invoice is not generated accordingly, and 'Refund Attibutes' page has no information, furthermore, the "Refund status" button cannot be seen in the front end form. Also I cannot cancel the refund application, whenever I try it, an error pops up with message "Cancel_Refund".

Did anyone ever happen to face this issue before? Please help me out. Thank you very much in advance!

Best regards,

Amy