Siebel Business Process & Functionality (MOSC)

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Report Issue - Service Tickets with and without related account

edited Feb 10, 2015 11:06AM in Siebel Business Process & Functionality (MOSC) 2 commentsAnswered ✓

Hi Everyone,


I was actually building a report in CRM which aims to retrieve Service Tickets - with & without related account name.

However, using single criteria in active subject area, it only retrieves all service tickets with related account names.

I am not sure if that's how the OBIEE was designed for Service Tickets & Account relationship.

As a workaround, I tried to use the combine analysis in CRM to be able to retrieve the desired results however I found out inconsistencies on this approach:

1.  If the report is composed of 2 columns (e.g. Ticket ID & Account Name) it retrieves service tickets with and without related account name.

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