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Teleservice - EBS (MOSC)

Change field " Format" on page Update Service Request in Agent Dashboard - Customer Support

Feb 10, 2015 9:14AM edited Feb 19, 2015 10:04AM in Teleservice - EBS (MOSC) 10 commentsAnswered

Hi, please help with problem

In Agent Dashboard on page Update Service Request there is a field "Format" with value "Detail" and "Summary"( screen 1)

By default set value "Summary" and full text notes not display (screen 2)

How to set up and use by default value "Detail"?

If set in personalization page value "Detail", it is displayed, but anyway need to click the button "GO' to display notes, which is inconvenient

Regards Maksim

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