Order Management - EBS (MOSC)

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In R12.1.3, can we use a sales agreement to track a contract with a customers but just for RMA's wit

edited Feb 23, 2015 10:00AM in Order Management - EBS (MOSC) 3 commentsAnswered

In R12.1.3, can we use a sales agreement to track a contract with a customers but just for RMA's without receipt?

Our business case is that we have a contract with a customer, that allows the customer to return a specific item with a maximum quantity and/or a maximum amount. I've been testing this and I can create release orders against my sales agreement, but the max's that I defined on my sales agreement for quantity /amount are not enforced on the release order.

I'm not sure whether Oracle has even designed sales agreements purely for RMA's. Is anyone familiar with this?

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