Enterprise Service Automation (ESA) - PSFT (MOSC)

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Stuck expense report on Worklist

edited Mar 19, 2015 1:13PM in Enterprise Service Automation (ESA) - PSFT (MOSC) 2 commentsAnswered

Hi Community,

Issue: The expense report was stuck on the Supervisor's worklist

Usually, we updated the worklist status to 'Cancelled' or 'Worked' to removed the stuck expense report on the worklist once we identify the worklist instance. However, we cannot find the worklist instance of the impacted expense report.

The stuck expense report status was "Closed".

Upon checking the EX_SHEET_HDR - Action field, it was indicated that the Expense report was Send back for revision. However, EX_APRLV_HIST , the supervisor action (Send back)  was not reflected.

I'd like to know if there's another way to remove stuck expense report on worklist?

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