Teleservice - EBS (MOSC)

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Charge lines' price reverts to Price List price on submission and doesn't use overridden one

edited May 29, 2016 1:20AM in Teleservice - EBS (MOSC) 9 commentsAnswered

Hi All,

We are on 12.1.3 and are facing issues related to Pricing while submission of charges from Field Service..

System reverts service charge line price to that in Price List instead of allowing the overridden price.

Relevant Service Activity billing type and transaction types setup verified. As per them , should have allowed the price sent from Service Charges submission.

Could you please check the attached doc and advise on if this is any bug/any other setup discrepancy is causing this?

Thanks in advance for all your time to help on this!

Kind Regards@

Sriram

==

PS: I did find a similar bug but that's on Submission of Charges from Depot Repair (

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