how do I troubleshoot the error Exception in thread "AWT-EventQueue-2" java.lang.IllegalStateExcepti

We installed ebs 12.2.4 and the application allows us to log in and the certificate is present we can view the certificate that we loaded - however we go to system administrate - request- view and we get the following error

Exception in thread "AWT-EventQueue-2" java.lang.IllegalStateException: Applet's parent container not set up

at sun.plugin2.applet.Plugin2Manager.start(Unknown Source)

at sun.plugin2.main.client.PluginMain$StartAppletRunner.run(Unknown Source)

at java.awt.event.InvocationEvent.dispatch(Unknown Source)

at java.awt.EventQueue.dispatchEventImpl(Unknown Source)

at java.awt.EventQueue.access$500(Unknown Source)

at java.awt.EventQueue$3.run(Unknown Source)