CS_ServiceRequest_UTIL.validate_owner: parameter owner id was ignored

Hi,

For some internal reasons we have created a new employee by end dating the old name, the old employee had created a Service Request as it's owner. We have removed FND user name from old employee and attached with the new employee. Now when we are trying to open the Service Request, it shows the below error;

API Programming Warning (CS_ServiceRequest_UTIL.validate_owner): parameter owner id was ignored

We tried by updating the INCIDENT_OWNER_ID, OWNER_GROUP_ID through a update script, still the issue is not resolved. Request the community members to provide any lead on this issue which could resolve the problem.