Billing and Revenue Management (MOSC)

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How to make next bill due as 0, if customer is in collections ?

edited Feb 23, 2015 12:56PM in Billing and Revenue Management (MOSC) Question

Hi Below is the scenario:

1. Created customer on Jan 1st.

2. A service is purchased on same day with a cycle forward product having a charge of 100$.

3. Ran billing on feb 1st that generated bill for 200$ (for feb and march cycle forward fee)

4. 5th Feb is set as due date for the customer and because of non-payment customer is pulled into collection on Feb 6th.

The requirement here is

if customer doesn't make the payment till next bill run i.e., on march 1st, the bill generated on march 1st should not have any cycle forward charges supposed to be applied for March 1st to march 31st.

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