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Teleservice - EBS (MOSC)

"Note by" Search Option in Agent Dashboard - Customer Support

Feb 27, 2015 2:56PM edited Oct 30, 2016 11:03PM in Teleservice - EBS (MOSC) 7 commentsAnswered

Hi

We need to add attribute "Note By.." in attribute Advanced Search in Agent Dashboard - Customer Support.

It is necessary for search by comments on the concrete person who participated in the discussion of the request, but is not the author and owner.

Is it possible?

Regards Maksim

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