Teleservice - EBS (MOSC)

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For Service Request and Task Status the user is only allowed to choose the next logical status.

edited Mar 13, 2015 4:08AM in Teleservice - EBS (MOSC) 3 commentsAnswered

Meaning if the SR status is "In Planning"  the only option for updating the SR is: "Accepted". The user wants to have all status options available. How do I make this happen?

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