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Is there a way for customer to be alerted on support-initiated chat request when their MOS window is

edited Mar 21, 2015 3:44PM in Using the My Oracle Support Portal (MOSC) 1 commentAnswered

Hi, everyone,

  I understand customer can receive notification when they are working on the MOS screen and support initiates a chat request.

If customer's MOS screen is minimized, does their MOS window flash when support initiates a chat request?

  Any clarification is greatly appreciated.

I also reviewed this MOS article which didn't have information on this.

(Doc ID 1643038.2)My Oracle Support - How to Series - How to use the Service Request Oracle Support Initiated Chat Feature.

warm regards,

YJ

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