how to configure cron for non root users

Good day everyone, When working with cron in Solaris 11.2 it's supposed to work the same way in Solaris 11.

You enter /etc/cron.d and create the cron.allow and cron.deny files.

You populate them with the users that should or shouldn't have access to cron.

You run svcadm restart system/cron and then those users in the cron.allow file should be able to run crontab -l and crontab -e.

There are variations on this such as not having the cron.allow and cron.deny files which is supposed to mean only root has cron capability.

What do you do when you have followed the proper method but the user(s) in cron.allow keep getting: