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R12 MFS Laptop Questions

edited Mar 6, 2015 3:57PM in Field Service - EBS (MOSC) 2 commentsAnswered ✓


I have the following questions regarding MFS Laptop R12:

  1. I cannot find where to perform the signature capture. I beleive there was a patch released to add this functionality. Is that correct or is signature capture still not supported in MFS R12? If it is supported what is the navigation path to the signature capture?
  2. When entering labor lines in MFS Laptop 11i there was a separate date picker and then a hour picker and a minute picker. in MFS Laptop R12 I only see the date picker. Did the time pickers get eliminated in MFS Laptop R12?
  3. In MFS Laptop 11i we used "debrief" notes. They may have been referred to as Field Serivce Report note level. Can you confirm that this no longer exists and we would need to use either Service Requests or Task notes in MFS Laptop R12?
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