Teleservice - EBS (MOSC)

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Sending notifications for Assigned Group - Customer Support

edited Feb 19, 2016 2:54AM in Teleservice - EBS (MOSC) 3 commentsAnswered ✓

Hi

We  want to setup sent notification for Assigned Group, when it is assigned to a service request.

It is possible that the service request is assigned only to a Group without the Owner.

It is necessary  when assigning the SR a group to send notifications.

Currently in notification rules "Service Request Status Changed" and "Service Request Updated" can not select the "Assigned group", there is only "Owner", "New Owner", "Old Owner"

Thanks

Maksim

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