Order Management - EBS (MOSC)

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I have an order where all associated lines have been closed but Order_Header is not ready to CLOSE.

edited Mar 19, 2015 10:04AM in Order Management - EBS (MOSC) 3 commentsAnswered

Order Header is not ready to close but all the associated lines are closed / Cancelled status.

We have tried to retry and run the workflow, rewind it, but the status is still the same.

1. The line workflow if normal and closed / End - "Continue to close header"

2. The Header workflow is stuck at "Close-Wait for line"

3. The Item is a ATO Item.

4. The invoices are generated for the order.

Can anyone please suggest how to close the header.

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