Siebel Business Process & Functionality (MOSC)

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Unable to reset Profile Attribute used in CTI

edited Mar 18, 2015 8:50AM in Siebel Business Process & Functionality (MOSC) 1 commentAnswered ✓

We have used a profile attribute to incorporate a custom functionality. However we are not able to identify the Business Service method which gets called during "release work item" event in order to reset the profile attribute.

We had written a script in vanilla Business service ‘Communications Client’ , on event Service_InvokeMethod for ‘ReleaseWorkGroup’ method. But noticed that the profile attribute is getting reset on hangup call only (before release work item event).

Our intention is to reset the profile attribute only on release work item event and not before that.


We really appreciate any idea, suggestion or workaround.

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