Receivables - EBS (MOSC)

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Generating full amount refund invoice where custoer having partial RMA

edited Mar 27, 2015 6:05AM in Receivables - EBS (MOSC) Question

Hi All,

One of our org where a customer has a partial RMA that generates a refund invoice for the full amount. The customer
is only being refunded the amount that they should, however the remainder of
the refund invoice hangs open, even though it should only have generated for
the partial amount. One example is attached in the document who had a partial RMA, but
Oracle generated a refund invoice for the full amount.

Thanks,

Phani.

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