Acme Packet (MOSC)

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Integration of Acme Packet SBC with Cisco Voice Portal

edited Nov 26, 2013 5:40PM in Acme Packet (MOSC) 4 commentsAnswered

Hi All

 

I need your help to understand the challenges / concerns when deploying Acme Packet SBC in Cisco Contact Center environment. I have tried to find online documentation but so far no luck. I hope you will be able to help

Following is the scenario:

Verizon SIP Trunks --> Acme Packet SBC --> Cisco Voice Portal (IVR treatments, self service etc and if the caller selects "Zero-out" to live agent --> CVP will communicate with ICM --> Finally the call will be routed to the agent

 

Some of the Cisco documents flags concern for deployment Acme SBC in Cisco Contact Center.....Some of them are as follows:

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