Regulatory guidelines for recording calls with SIRPEC

Recording with SIPREC has regulatory rules and laws governing its use, such as:

 

1. GLBA (Gramm-Leach-Bliley Act),
2. HIPAA (Health Insurance Portability and Accountability Act);
3. PCI-DSS 2.0 (in MN, NV, WA);
4. Sarbanes Oxley (SOX)
5. TSR (Telemarketing Sales Rule) and ;
6. Truth in Lending Act (TILA) & Fair Debt Collection Practices (FDCPA) Acts;
7. Dodd–Frank Wall Street Reform and Consumer Protection Act

Adhereance to these rules can be complex, but for the most part they can be categoirized as:

 

• Recording Mandates – To ensure compliance with the law many banks, financial and insurance companies use recording to ensure compliance with HIPAA, SOX, TILA & FDCPA and TSR.

• Disclosure of Recording