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ISR check_recording_access

edited Jul 22, 2014 3:26PM in Acme Packet (MOSC) 1 commentAnswered ✓

Hi all,

 

I have some problems on ISR platform about downloading the recordings. The recordings are available in the related RSS Recordings folder, however when I try to download through the dashboard it gives me an error which is for the not-available recordings according to the ISR documentation. 

 

I checked the production logs and I saw following DB checks:

 

Processing RecordingsController#check_recording_access (for <IP> at <Time>) [POST]
Parameters: {"id"=>"1124", "authenticity_token"=>"/6ZBDrLQx+nUjlMxBPw2VQ5tlEgMltqtlSL1ECDh2Fk=", "action"=>"check_recording_access", "controller"=>"recordings"}
&#27;[4;35;1mUser Load (0.8ms)&#27;[0m &#27;[0mSELECT * FROM `users` WHERE (`users`.`user_id` = 1) LIMIT 1&#27;[0m
ApplicationController.check_account - controller_name: recordings and action_name: check_recording_access

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