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Teleservice - EBS (MOSC)

Editing and deleting a notes in HTML Service Request - Customer Support

Mar 30, 2015 12:27PM edited Apr 6, 2015 1:17AM in Teleservice - EBS (MOSC) 4 commentsAnswered ✓

Hi

This is a continuation of the topic https://community.oracle.com/message/12748777#12748777

We have the following problem: we can not update a notes in HTML-Service Request.

Sanjeev-Sahni-Oracle said: "The notes can be updateable by administrators who have the right privileges"

We, as administrators, need to edit comments users in SR

What privileges are needed to update a notes?

Regards

Maksim

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