Performance - EBS (MOSC)

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Performance issue in iSupport Home Page

edited Apr 10, 2015 10:15AM in Performance - EBS (MOSC) 2 commentsAnswered

We have a performance issue in iSupport 12.1.3. When the user creates a personal view and choose Last Updated On = Any Date then the query takes a long time to be completed and to show the SR in the iSupport home page. Can we have an workaround for this bug? I suspect that an index is missing or there are other indexes on the CS_INCIDENTS_ALL_B table that would make the query very slow. Also, I would want to know in which table(s) is/ are stored the information regarding the personalized  iSupport Home Page views of each user (when the

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