Customer Relationship Management - PSFT (MOSC)

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Peoplesoft CRM 9.2(HR Helpdesk)

edited May 29, 2015 6:16PM in Customer Relationship Management - PSFT (MOSC) 8 commentsAnswered

HI, We are using Poeplesoft 9.2 and and i am tryign to setup hrhelpdesk using CRM 9.2. I followed the PS books to create all the config (ex Call center config including Business Unit,Sattus,Templates,Correspondence etc).. I am able to save the case find the cases but i am not getting the email when as an employee or as an agent submits the cases. Could any one please help me in this.

Thanks in advance.

Suresh


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