Teleservice - EBS (MOSC)

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Templates for the notification rules for Service Request - Customer Support

edited Apr 25, 2015 5:22AM in Teleservice - EBS (MOSC) 5 commentsAnswered

Hi

We have several questions about templates for the notification rules.

Questions:

1. On mail comes  notification (Screen 1)

Link transition to HTML-service request not working, i have following

error: "ERROR The requested URL could not be retrieved"(Screen 2)

We need  to  move following a link from a letter in HTML-form the Service Request.

2. How can I edit default templates for the notification rules and create new templates?


Regards

Maksim

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