AutoVue (MOSC)

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Guided Resolution (Interactive Troubleshooting) Flow is available for AutoVue Client/Server Deployme

edited Apr 28, 2015 9:37AM in AutoVue (MOSC)

When logging a new SR for the AutoVue Client/Server Deployment Issues -> Client/Server Connection Issues Problem Type in

  • Oracle AutoVue Office
  • Oracle AutoVue 2D Professional
  • Oracle AutoVue 3D Professional
  • Oracle AutoVue EDA Professional
  • Oracle AutoVue Electro-Mechanical Professional


The Guided Resolution will be triggered and you will see screens similar to the screens below:

You respond to the prompts to come to one or more solutions or to a Data Collection.


You can see all of the selections and the solution. You may also change the edit button to change your selection on any level.

Some options lead to Data Collection

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