Customer Relationship Management - PSFT (MOSC)

MOSC Banner

CRM 9.2 - Send Notification toolbar button for Support is not allowing to send emails to workers.

edited May 9, 2015 10:00AM in Customer Relationship Management - PSFT (MOSC) 1 commentAnswered

We have upgraded from CRM 8.9 to 9.2 and have checked most of the set up part related to the issue and compared the data with a Demo instance. When we open an existing case, click Notification button, click Add Recipient, Search and select  a Person ID and click Send, the following error message appears. "Failed to create Interaction"

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

PSFT CRM Tags

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center